- Cancellations of orders is allowed within 24 hours of placing the order.
- Any kind of products on Sale, Special offers, Occasion Sales such as Diwali, New Year, etc will not be eligible for cancellation.
- Duration will be calculated from date of delivery.
- In any case of cancellation/returns or refund, the convenience fees will always be deducted and the remaining amount will be refunded.
- In case there is an issue with the warranty of the product, it should be taken up with the manufacturer.
- In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service (call us +91 9879300298 or mail us email@example.com) within 72 hours of receiving the product. Our team will review the complaint and take appropriate action.
RETURNS AND REFUNDS
- If the product is delivered in a damaged condition, the wrong product is sent, the product is in dead condition or defective upon arrival, The buyer will have 72 hours to contact us so that we can help resolve the issue with a replacement.
- The product must be returned without any scratches or damage in the original condition.
- It must be returned in its original packaging sealed and unused.
- An amount of Rs 300 or 2.5% of the order amount [Whichever is higher] will be deducted for any kind of return. (shipping and handling charges for return).
- No refunds unless the wrong products are received or the product is damaged.
- Any item less than Rs 1000 cannot be returned unless received in a damaged condition.
- If the seal of the product is opened and the product is not faulty then return will not be applicable.
- In Case Of DOA (Death On Arrival), The Customer has to send there product to the respective service center (call us for the nearby center details). We will assist in claiming the warranty fixing the issue in a timely manner.
- If you receive a broken/damaged product (EXCLUDING DEATH ON ARRIVAL), or if the wrong order was shipped to you (Rare Cases), Stormrigs offer a free replacement of the same model provided it is in stock and you had provided sufficient proof of damage without tempering it. If the product is out of stock, Stormrigs will offer store credit. Stormrigs will cover the cost of returns for broken, damaged products or if the wrong product was shipped to you.
- If the payment was made through our payment gateway then it will be refunded in same account by which the payment was done, in case of BANK TRANSFER and COD orders refunds will be done only in buyers bank account. Refunds usually takes 7-10 working days to reflect in your account.
(do not open packaging if you got wrong product mistakenly otherwise Stormrigs (stormrigs.in) will not be liable to process return or refund).
- Send us the order number with a snapshot/video of the product wished to be returned at firstname.lastname@example.org